This post talks about how support is changing and where it's going including the move to asynchronous support mediums, the importance of self-service, support becoming an idealogy and how generative AI upends it all.

Effective knowledge management requires balancing centralized governance with distributed responsibility. Knowledge-Centered Service (KCS) principles inspire DevRev's approach to knowledge management. DevRev's unified taxonomy and part ownership facilitate distributed information management.

This post is part of a series focusing on the performance challenges, findings, and evolutions we discover as we build and scale our platform. This post highlights some tuning specific to MongoDB, some experiments, and their corresponding results.

This post is a deep dive into our vector database and the algorithm choices.

This post talks about the implicit semantic contracts between services and APIs that aren't as apparent as the explicit data contracts when broken. It discusses a method to deploy such contract changes safely.

This post talks about how we built semantic search at DevRev using techniques like vector databases, encoders, leveraging generative AI models, and some of our considerations.

In this post we cover why velocity is extremely critical in this time of rapid innovation in AI technologies

In this post, we cover the decisions and implementation on how we built our platform and company to fully leverage AI and provide us flexibility in the future

In this post, we cover the considerations and insights on how we designed our platform and company to fully leverage AI and provide us flexibility in the future

This post talks about how to secure your cloud perimeter with AWS and Fastly edge. This is part 1 in a series covering the basics and concepts.

This post talks about how to secure your cloud perimeter with AWS and Fastly edge. This is part 2 in a series covering the communication flow, TLS options, and example configurations.