Latest news & articles
The importance of API-first thinking in the world of AI and how we have designed and built our API platform at DevRev.
This post talks about how support is changing and where it's going including the move to asynchronous support mediums, the importance of self-service, support becoming an idealogy and how generative AI upends it all.
Effective knowledge management requires balancing centralized governance with distributed responsibility. Knowledge-Centered Service (KCS) principles inspire DevRev's approach to knowledge management. DevRev's unified taxonomy and part ownership facilitate distributed information management.
This post is part of a series focusing on the performance challenges, findings, and evolutions we discover as we build and scale our platform. This post highlights some tuning specific to MongoDB, some experiments, and their corresponding results.
This post is a deep dive into our vector database and the algorithm choices.
This post talks about the implicit semantic contracts between services and APIs that aren't as apparent as the explicit data contracts when broken. It discusses a method to deploy such contract changes safely.