Latest news & articles
In this post we provide a brief primer on DNS and how it is used
In this post we provide an example style guide (the one we use at DevRev).
In this post we cover some object modeling best practices and how to approach writing one
This post describes a support engineer's pain points and KPIs that are useful for tracking performance.
This post discusses the role of a support lead and the common pain points and KPIs
This post discusses some of the new abilities that ChatGPT and other LLMs provide for support use-cases with some potential risks and how to leverage them.