From our engineers, for all engineers
This post discusses some of the ways DevRev was built for AI and some potential challenges others will have
In this post we cover why velocity is extremely critical in this time of rapid innovation in AI technologies
In this post, we cover the decisions and implementation on how we built our platform and company to fully leverage AI and provide us flexibility in the future
This post is a deep dive into our vector database and the algorithm choices.
This post talks about how support is changing and where it's going including the move to asynchronous support mediums, the importance of self-service, support becoming an idealogy and how generative AI upends it all.
The importance of API-first thinking in the world of AI and how we have designed and built our API platform at DevRev.
Effective knowledge management requires balancing centralized governance with distributed responsibility. Knowledge-Centered Service (KCS) principles inspire DevRev's approach to knowledge management. DevRev's unified taxonomy and part ownership facilitate distributed information management.
In this post, we cover the considerations and insights on how we designed our platform and company to fully leverage AI and provide us flexibility in the future
This post talks about how we built semantic search at DevRev using techniques like vector databases, encoders, leveraging generative AI models, and some of our considerations.