Latest news & articles
This post discusses some of the new abilities that ChatGPT and other LLMs provide for support use-cases with some potential risks and how to leverage them.
This post discusses the problems with traditional support methods and the necessity of a new cross-functional approach embracing chat and AI.
This post covers some methods which can be used to help combat silos in your business.
Throughout my career I've experienced a lot of good and bad examples of how things should work. In this article, we talk about some of the disadvantages of silos and why they should be broken down.
This post discusses an approach for how to think about product structure and definition.
